Warranty

To submit a warranty claim please fill out our warranty form


Nami Electric Scooters

Warranty

Duration

What’s Covered

Consumable Parts

No warranty

This includes reflectors, kickstand, fenders, brake pads, tires, inner tubes, brake cables, brake lines, brake discs, handlebar grips, footpad and griptape.

Non-Essential Electrical Components

3 months

This covers the LED lights, horn, and turn signals.

Mechanical Parts

6 months

This covers, the brake calipers, brake levers, suspension systems, swingarms, and folding mechanism. 

Structural Parts 

1 years

This covers the frame and wheel rim.

Electrical Parts (Battery and Drivetrain Included)

1 year on new products

This covers the motor, throttle, battery, bearings, controller and display.

 

Non-Transferable Warranty

The warranty for Nami Canada products is non-transferable. This means the warranty benefits cannot be transferred or assigned to any subsequent purchaser or owner of the product. The warranty services and benefits are available only to the original purchaser, provided that the purchase was made from Nami Canada or an authorized Nami Canada dealer.

Reasons for Non-Transferability

The non-transferable nature of our warranty is designed to ensure that:

  • Our warranty services are efficiently managed and provided to our customers who purchased directly from us or our authorized dealers.
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  • We maintain high-quality service by understanding the usage history and maintenance of the product, which is more challenging with subsequent owners.
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  • Nami Canada can directly support customers who have chosen to invest in our brand from the outset, ensuring they receive the full benefit of our after-sales support and warranty service.

    • Warranty Eligibility

    1. You need to submit your service request to Nami Canada during the specified Limited Warranty Period and follow the outlined process for sending in your product for service.
    2. The product in question should be bought directly from Nami Canada.
    3. Only the person who originally bought the product is eligible for warranty service.
    4. It's essential to keep and present the original sales receipt, serial number and photo or video evidence of the problem to Nami Canada to confirm your eligibility for the warranty.
    5. The services you are entitled to under this Limited Warranty will be available if your product needs warranty repairs.

      Warranty Exclusions

      This Limited Warranty outlines the services you are entitled to if your product needs warranty repair. However, this warranty does not extend to:

      1. Damage resulting from abuse, misuse, neglect, or commercial exploitation.
      2. Damage due to operation contrary to the provided owner’s manual, related documentation, or use in extreme sports or exhibitions.
      3. Damage from altering the product's firmware with unauthorized third-party software.
      4. Damage from accidents, collisions, exposure to fire, water immersion, exposure to high-pressure water, freezing temperatures, earthquakes, impacts, severe rusting, or corrosion by chemicals.
      5. Normal wear and tear of consumable parts such as bearings, brake pads, brake rotors, and skateboard wheels.
      6. Wrongful assembly
      7. Damage from repairs not authorized by Nami Canada.
      8. Damage from attempts to repair the product by yourself, unless authorized by Nami Canada.
      9. Damage due to inadequate packaging or mishandling when shipping the product for warranty service.
      10. Cosmetic damage including scratches, dents, and wear of protective coatings, unless such damage is due to material defects or normal use.
      11. Damage from using the product with third-party products, components, or accessories not sold by Nami Canada, or modifications made with such items.

      Excluded from this warranty is routine maintenance needed for the product's normal function, including adjustments to the stem/steering, brakes, and bleeding of hydraulic brakes.